Cancellation & Refund Policy
Last Updated: August 12, 2026
7-Day Money-Back Guarantee
We stand behind Taped's performance. If you upgrade to a paid plan and are not completely satisfied with our service, you can request a full refund within 7 days of your initial purchase.
2GB Free Plan (No Credit Card Required)
Taped offers a perpetual Free Plan featuring 2GB of cloud video storage, email access controls, and access to our free browser screen recorder studio. You are encouraged to test our platform thoroughly using the free tier prior to upgrading to a paid subscription plan.
Refund Eligibility Criteria
Refunds are eligible under the following conditions:
- First-Time Subscription Upgrade: Refund requests submitted within 7 calendar days of your initial paid plan activation.
- Billing Errors or Duplicate Charges: Erroneous double charges or inadvertent overbilling will be refunded 100% upon verification.
- Unresolved Technical Faults: Extended unexpected platform downtime preventing video streaming or processing.
Easy 1-Click Subscription Cancellation
You can cancel your paid subscription at any time directly from your dashboard settings. Upon cancellation, your account will remain active with full paid features until the end of your current billing period. No further recurring payments will be charged after cancellation.
Non-Refundable Scenarios
Refunds will not be issued in the following instances:
- Refund requests made after the 7-day window following initial subscription purchase.
- Partial billing periods after active utilization of storage and bandwidth.
- Accounts terminated due to severe violations of our Acceptable Use Policy (e.g. copyright infringement, malware, illegal content).
Processing Timeline
Once your refund request is approved, the refund will be initiated immediately. Credits will automatically be processed back to your original payment method (via Razorpay / Debit Card / Credit Card / Netbanking / UPI) within 5 to 7 business days.
How to Request a Refund
To request a refund or raise a billing question, please contact us with your account email and transaction receipt: